Open Settings → Your account → Delete account. Without the app, email us from the address on your account and we’ll delete it for you. The web app is closed while it is in development.
Email a deletion requestDelete your account
Deleting your account permanently removes your Avyloft sign-in, account data and Journey Photos saved to your account.
- In the app, open Settings → Your account.
- Choose Delete account, then review the data and billing information.
- Check your purchases and manage renewal if needed. Acknowledge the billing and other-device notice.
- Confirm your sign-in when asked, then choose Permanently delete account.
- Wait for confirmation. If it is still processing, check the status before trying again.
Local data and cloud data are separate
Deleting an account removes the account and associated cloud data, subject to any limited retention required for security, fraud prevention, legal obligations or dispute resolution. Local journeys can be kept on the device when signing out, or removed with the separate local-data control.
Removing downloaded scenery is separate from deleting an account or personal journey history. Avyloft keeps these choices clearly separated.
Manage billing separately
Deleting an Avyloft account does not by itself cancel a subscription or request a refund. Check Settings → Plans & Billing in the app before deletion to see the current purchase source and available management action. If a payment is still being checked, check its status before paying again.
Cloud deletion cannot remotely erase content retained on an offline or previously signed-out device. Remove that device’s local data separately.
For Apple billing, manage your App Store subscription. For web billing, contact us.
Check any pending payment or unused Flight Pass before deletion. Deletion does not automatically return a pass or refund a payment. See the purchase terms, or contact support about unused access.
Need help now?
For a privacy request or help with account deletion, email support@avyloft.com. Include “Avyloft account or data deletion” in the subject. Do not send passwords, payment card details or identity documents unless we specifically request a secure verification step.