Browse frequently asked questions
Flights and offline guides
Choose Add flight, search by flight number and date or airports, then check the details at Review.
Before departure, open your flight on iPhone or iPad and check its Offline guide. Core content and pictures can finish separately. Reconnect to continue an interrupted download.
What’s ahead uses the information available on your device. Estimated direction and timing can change; a view is never guaranteed.
Account and photos
Use the same Avyloft account on each device. In the app, open Settings → Privacy and sync, turn on Account Sync and choose separately whether to sync notes and Journey Photos.
Turning sync off stops new uploads; it does not delete existing copies. Check that your content has synced before removing local data or reinstalling.
Purchases and payments
Your first eligible flight is included. A Flight Pass covers one later flight and does not renew. Premium renews monthly or yearly, as shown before purchase.
Payment still pending?
In the app, open Settings → Plans & Billing and choose Check payment status. Do not pay again while it is being checked.
Restore an App Store purchase
Use the Apple Account that made the purchase. In Avyloft, sign in to the same Avyloft account and open Plans & Billing → Restore App Store purchases.
Manage or cancel a subscription
Open Apple subscription settings, or in the app choose Plans & Billing → Manage in the App Store. Cancel at least 24 hours before it renews.
Receipts and refunds
For Apple purchases, check your purchase history or request a refund from Apple. For anything else, contact us. Cancelling renewal does not automatically refund a payment.
Charged twice?
Check your Apple purchase history, then contact us before buying again. Keep your receipts; do not send purchase tokens or full payment details.
Export and deletion
In the app, open Settings → Privacy and data → Export data. Journey records can include your saved photo files. For a copy of the records held in your Avyloft account, email us.
Deleting your account does not cancel a subscription. Check Plans & Billing first. Local data on other devices may need to be removed separately.
Contact us
Flights, offline guides, Journey Photos or your account.
PrivacyMake a privacy requestAccess, correction, deletion or another privacy question.
AccessibilityReport a barrierTell us if a page or interaction is difficult to perceive, understand or use.
WebsiteReport a problemBroken links, display problems or inaccurate information on avyloft.com.
Email support@avyloft.com. Avyloft is a product of Alderbeam, Inc., 390 NE 191st St, Miami, FL 33179, United States.
What to include
- The issue, app version and device or browser.
- For purchases: your account email, product, approximate purchase date and the support reference shown, if any.
- For accessibility: the page or action that was difficult to use.
Do not send passwords, full card numbers, purchase tokens, signing credentials, private notes, photos or your exact route. We will ask if more detail is needed.
Safety and travel help
Avyloft is not an operational or emergency service. For immediate safety concerns, follow cabin-crew instructions and contact the appropriate local emergency service. For flight changes, boarding, baggage or connections, use your airline or airport’s authoritative channels.